In many conversations, people just don’t know how to listen to each other. The first person is usually already responding to what s/he thinks the other person is saying. S/he is planning what to say and not really listening to the person who is speaking to him. By using this method, you can have a more effective dialogue. Try it - it works!
Step 1: ECHO. Listen to the person talking. As soon as s/he finishes, repeat what the student has just said. TRY to use almost the exact same words.
THEN ask: Did I hear you correctly? Do you want to add something?
Step 2: CONFIRMATION. Let the person know that you understand the importance of what s/he just said. Repeat in YOUR own words. Confirm that this is correct.
1. I can see that…
2. I understand that you feel…
3. I realize that…
Step 3: Empathy. Try to see the other person’s side. By showing empathy, you let the person know you really hear him or her. Try to see what s/he feels. This part uses feelings the most. Tell him/her how you think s/he feels.
1. I feel that…
2.I understand…
3.I hope…
Step 4: Make a Request. Ask the person what s/he wants from you. Repeat the request to make sure you have understood. Suggest what you feel you can do. Ask him/her if this is ok.
1. Please tell me what you want…
2. Explain how I can be of help…
3. What can I do?
4. What is your request from me?
Good listening skills are all about fostering positive communication.
So spend some time tuning into your students today!